Handling Difficult Conversations Workshop

Difficult conversations are an inevitable part of leadership. Whether it’s breaking bad news to a client or conducting a difficult employee performance review, it’s essential to know how to prepare for and perform difficult discussions.

Our adaptive workshops teach leaders how to approach difficult conversations and effectively communicate their message. The results are often deeper relationships and higher levels of trust with stakeholders.

Why Invest in a Difficult Conversations Workshop?

Being well prepared to approach each situation with evidence-based tools makes the difficult conversations easier and less stressful for everyone involved. Making sure you can create constructive dialogue and maintain – or even deepen – an employee or client relationship are skills the workshop is geared to teach. 

Poorly handled, these difficult conversations can sour a relationship, create inter-office tension, or lead to the loss of a valued employee. Leaders should have the ability to reframe difficult discussions into low-stress conversations that move the individual and the company forward. 

What to Expect from Our Handling Difficult Conversations Workshop

Our Handling Difficult Conversations Workshops are designed with your leaders in mind. We teach attendees what makes challenging conversations difficult and give them the skills to communicate in challenging circumstances. We share research-based and actionable tools to take back into your organization.

Workshop Topics Include:

  • Understanding what makes some conversations difficult
  • Recognizing challenging conversations and typical reactions to them
  • Appreciating components of the communication process
  • Identifying tools that can be used when engaging in challenging conversations
  • Learning how to positively resolve the issue at hand while improving communication and the relationship of the parties involved

“The practical illustrations, interactive exercises, videos, and handouts will serve my leadership team well in having crucial conversations with their peers and direct reports.”


We’d love to learn more about you and your team and how we can help your team handle difficult conversations. Contact us today to schedule a workshop and let’s discuss how Britton Consulting Group can provide you with the tools, skills, and inspiration to provide exceptional team leadership.