Customer Service Excellence

Customer Service Excellence

When customers become your brand advocates, you’ve fostered one of the best methods for growing your business – word-of-mouth advertising. Not only are more sales generated from existing customers, but it costs approximately eight times more to find a new customer as it does to keep an existing one.

Exceptional customer service drives customer loyalty. It’s a key competitive advantage contributed to business growth, and our Customer Service Excellence workshop improves the quality and effectiveness of any organization’s customer service efforts.

One of the best workshops I’ve ever attended. The content of the Customer Service Excellence Workshop was very practical and geared specifically to our business. I would definitely recommend this workshop to others.

—PremierComm


 

Workshop Content

Our customized workshop is developed with your mission and values in mind. It’s the perfect primer for customer service representatives, account managers, technical and support personnel, field service representatives as well as company owners and partners.

Some of our most popular workshop topics include:

  • Why is customer service important?
  • Who are the customers?
  • Customer service excellence strategies
  • Establishing your attitude
  • The art of listening
  • Understand customer complaints and problems
  • Problem solving strategies
  • Advantages and disadvantages of telephone communications
  • Email and social media etiquette and best practices
  • Generating repeat business

 

The workshop was an investment and time well-spent. My staff now have a common set of customer service skills, which are now easily linked to customer service goals and performance measures.

—SouthEast Health Services


 


 

Connect With Us

Equip your team with the skills needed for customer service greatness. To learn more, contact us at 717-405-3017 or complete the contact form below: