Britton Signature Series Workshops – Workshops That Work

Our workshops

  • Customer Service Excellence
  • Diversity in the Workplace
  • Change of Management
  • Leadership and Influence
  • Succession Planning


Customer Service Excellence

Customer service is a key competitive advantage contributing to customer loyalty and business growth. Satisfied customers become loyal customers. BCG Signature Series workshop can help you achieve and sustain a competitive advantage by equipping your organization’s employees with the skills needed to enhance customer relationships and secure an overall competitive advantage through customer service excellence.

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Diversity in the Workplace

The world’s increasing globalization requires more interaction than ever before among people from diverse cultures, beliefs and backgrounds. Many businesses today are not ready to handle the challenges associated with workplace cultural diversity. BCG Signature Series workshop will provide a broad-based introduction to diverse group characteristics and definitions and will help your employees and managers improve employee retention, increase morale, and create a fair and equal work environment where everyone, both employees and customers gets treated with respect.

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Change Management

Change management is a holistic organizational process aimed at helping employees to accept and embrace changes in their current business environment. Performance measures identified at the beginning and utilized throughout the change process assist in achieving the future state.

Successful change management is evidenced by full adoption of the change, maximizing return on investment and exceeding business objectives for the change project.

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Leadership and Influence

More information will be provided soon.

 

 

Succession Planning

More information will be provided soon.